Thank you for visiting SoftwareStore. Please read this Retund and Refund Policy, providing consent to document in order to have permission to use our services.
RETURN POLICY
The owner and operator of this website is the company called “SQUARE & CO.” PRIVATE CAPITAL COMPANY”
The headquarters of our company is located at:
Tax Identification Number: 801519504 Tax Office of KIFISSIA, ATTICA.
Returns
Before returning the product, you must have previously contacted the service department of softwarestore.gr.
– The company must return the money within 14 days from the receipt of the cancellation request, regardless of the receipt of the products at our headquarters. However, the refund may be delayed if the company does not receive proof of refund.
– Returns should be made by courier company and not by post.
– If the product is in electronic form (license) and has been received by e-mail (email) it does not need to be sent back to be returned unless of course it has not been activated.
– In case of activation or use of the product or alteration of their original packaging, the return is not accepted.
– In case of invoice issuance, the return must be made with a delivery note. In case of invoice issuance, the return must be made with a delivery note
– The return must be made within 14 calendar days from the day of receipt and return conditions must be met (eg the product does not have to be opened and is in excellent condition for this reason we recommend sending it product in a suitable package – not an envelope.
– In case the return is not made within 14 calendar days from the day of receipt or some of the return conditions are not met, softwarestore.gr. has the right not to accept the products back and not to replace them.
The email address to which the products will be returned in electronic form (license) is: info@softwarestore.gr
The physical address to which the natural products will be returned is:
X.Trikoupi 82 Kifissia Athens 14563 GREECE
‘’ SQUARE & CO. PRIVATE CAPITAL COMPANY”
– In case of defective natural product or shipping error, we proceed to replacement or refund corresponding to the value of the products, following the following Return
Procedure:
– Pack and send the package with the products with the cooperating courier company of softwarestore.gr (SPEEDEX) and at the recipient’s expense. Inside the shipping package, you will have placed a note informing us of the problem that has arisen with the returned product, as well as the proof of purchase.
– If the return conditions apply, we will proceed with a relative replacement or credit of the corresponding amount in your bank account, Every Pay or credit if the initial payment was made in this way.
– In case the package arrives, and it is proved that the return conditions do not apply, the product will not be accepted. It will be returned to the customer and the shipping costs will be borne by him.
Return shipping costs
The shipment of natural products is free of charge, regardless of the order amount and weight for all of Greece with Speedex or ELTA. In case the customer wants a transfer with his own carrier, he must inform “SQUARE & CO. PRIVATE CAPITAL COMPANY”
Right of Withdrawal
The company must return the money within 14 days from the receipt of the withdrawal request, regardless of the receipt of the products. However, the refund may be delayed if the company does not receive the purchase receipt.
Order cancellation
It can be done at any time as long as the products have not been shipped as long as the customer notifies in time. Otherwise, the refund regime listed in detail below applies.
In case of change at the customer's request:
The return must be made within 14 calendar days from the day of receipt and the return conditions must be met (eg the product must not be opened and in excellent condition. Therefore, we recommend sending it product in a suitable package, not an envelope).
Shipping can be done by courier company and not by ordinary mail.
The parcel you return must be accompanied by a photocopy of the receipt and the code or codes with which you want to replace it.
In case of refund, your bank account will be sent to us (in case the initial payment was made by deposit or cash on delivery) or we will credit your credit card if the initial payment was made in this way.
After the relevant inspection is carried out by the competent department and the return conditions are met, we proceed to its replacement or refund.